Versand

Shipping Policy for Jewelry Dropshipping Webshop

1. Order Processing Time
All orders are processed within 1–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Times
As we operate on a dropshipping model, shipping times may vary depending on the supplier and destination:

  • Domestic Shipping: 5–10 business days
  • International Shipping: 7–20 business days

Please note that these are estimated delivery times and may be affected by customs, carrier delays, or peak seasons.

3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions, which will be clearly indicated on the website.

4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Tracking updates may take a few days to appear depending on the carrier.

5. Multiple Shipments
Since products are sourced from different suppliers, items in the same order may be shipped separately and arrive at different times.

6. Customs, Duties & Taxes
Please note that product prices and shipping costs displayed on our website do not include customs duties, import taxes, or additional fees that may be charged by your country or local authorities. These charges are not calculated at checkout and may vary depending on your location and local regulations. In some cases, the shipping carrier or customs agency may contact you directly and require payment before delivery. Any such duties, taxes, or import-related fees are the sole responsibility of the customer.

7. Delays & Issues
While we strive to ensure timely delivery, we are not responsible for delays caused by:

  • Customs clearance processes
  • Postal service disruptions
  • Incorrect or incomplete shipping addresses provided by the customer

If your order is significantly delayed, please contact us and we will assist you in tracking it.

8. Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If this occurs, please contact your local postal service for assistance.

9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.